ITIL® 2011 Awareness Training ITIL Executive Overview
The course consists of a formal lecture and group discussions based workshop. Candidates can expect to gain competence in the following areas upon successful completion of the education components related to this workshop:
- Key concepts of the service lifecycle
- ITIL, Service Management and the ‘service concept’
- Benefits of implementing ITIL in an organisation
- Basic definitions and terminology
- An overview of the key processes within ITIL: 2011
- Service Strategy overview
- Service Transition overview
- Service Operation overview
- Continual Service Improvement overview
The learning outcomes are intended to give an overview of the concepts of the ITIL framework, this course has been designed for those who have an interest but not necessarily need to be certified within ITIL or have a working knowledge of the topics.
Completion of this one day ITIL Executive overview will give the candidate a helicopter view of the ITIL: 2011 framework, what it is, and the theory behind how it brings value to technology service providers.
This Awareness course provides learners with the unique opportunity to receive an introduction to the concepts of ITIL and ITSM.
This course provides an overview of the concepts within the ITIL best practices domain while also introducing the key ITIL processes. This no certificate course explains how ITIL processes are driven by a service lifecycle to provide smooth functioning of organisations, thus ensuring high-quality services to their customers.
This course has been designed for learners who need a basic awareness of ITIL as a general interest, as part of a larger program initiative as opposed to the full certification Foundation course or for those who may not be sure of their future training path and want to assess ITIL/ ITSM viability in their organisation.
There are no pre-requisites for this course however familiarity with IT terminology and IT-related work experience is recommended.
Who should Attend:
Anyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.
All IT professionals, senior technical and non-technical staff, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.