ITIL® 2011 Expert Training Managing Across the Lifecycle (MALC)
The course consists of formal lecturing, group discussions, in-course
assignments, and a practice examination. Candidates can expect to gain
competence in the following areas upon successful completion of the
education and examination components related to this certification:
- Key concepts of the service lifecycle
- Communication and stakeholder management
- Integrating service management processes across the service lifecycle
- Managing services across the service lifecycle
- Governance and organization
- Implementing and improving service management capability.
The learning outcomes are intended to bring a candidate from ITIL content knowledge to ITIL content application and integration knowledge, and provide skills that can be used in the workplace in a tangible way. While MALC encompasses the broadest perspectives of service management skills, for example those related to project management and application design, it is not intended to teach these practices, rather to refer to them as contexts for ITIL application. A high-level understanding of these is still expected. This qualification focuses on strategizing, planning, using and measuring ITIL practices in an integrated functioning model:
- How the service lifecycle stages form an integrated whole
- Process integration and interfaces
- Shared data / information / knowledge
Completion of this 5 day Managing Across the Lifecycle (MALC) course leads to the ITIL Expert qualification. The intent of the MALC qualification is to give candidates the skills to support an organisation’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value. The training modules are expected to provide a practical level of proficiency for candidates to be able to utilise the knowledge learned in their work environment.
Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. 15 credits can be obtained from ITIL Intermediate qualifications. Some credits from earlier ITIL qualifications and complementary qualifications can also count towards 15 credits. Holders of ITIL Expert Certificate in IT Service Management are also eligible. Documentary evidence of all credits must be presented by
candidates for the MALC qualification.