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ITIL® 2011 Intermediate Training: Release Control and Validation (RCV)

ITIL® 2011 Intermediate Training

Release, Control & Validation (RCV)

Course Content

The course consists of formal lecturing, group discussions, in-course assignments, and a practice examination. Candidates can expect to gain
competence in the following areas upon successful completion of the education and examination components related to this certification:

  • The importance of service management as a practice concept and service transition principles, purpose and objective
  • The importance of ITIL release, control and validation while providing service
  • How all processes in ITIL release, control and validation interact with other service lifecycle processes
  • What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes
  • How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence
  • How to measure ITIL release, control and validation
  • The importance of IT security and its contributions to ITIL release, control and validation
  • The technology and implementation considerations surrounding ITIL release, control and validation
  • Change management as a capability to realise successful service transition
  • Service validation and testing as a capability to ensure the integrity and the quality of service transition
  • Service asset and configuration management as a capability to monitor the state of service transition
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability
  • Request fulfilment and change evaluation to ensure meeting committed service level performance
  • Release, control and validation process roles and responsibilities
  • Technology and implementation considerations
  • Challenges, critical success factors and risks associated with ITIL release, control and validation

Course Profile

This 5 day course leads to the ITIL Intermediate Certificate – Release, Control & Validation (RCV). This is a
free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that
leads to the ITIL: 2011 Expert Certificate in IT Service Management.  This course is designed for individuals
who require a deep understanding of Release, Control & Validation processes and how they may be used to enhance
the quality of IT service support within an organisation. The core ITSM disciplines covered on this course are:

  •  Change Management
  •  Release and Deployment Management
  •  Service Validation and Testing
  •  Service Asset and ConfigurationManagement
  •  Request Fulfilment
  •  Service Evaluation
  •  Knowledge Management

Course Pre-requisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service
Management (the v3 2007/2011 Foundation or v2 Foundation plus Bridge Certificate). Candidates must be able to demonstrate
compliance to this requirement by producing their certificate(s) on the first day of class.

Contact Information

3295 River Exchange Drive
Suite 212
Sandy Springs, Georgia 30092
USA

Call

(678) 752-7542 x104

Mail

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