If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA® A+® course is the first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.
The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examinations, 2012 objectives (exam numbers 220-801, 220-802), in order to become a CompTIA A+ Certified Professional.
In this course, you will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems.
- Identify the hardware components of a computer.
- Identify the basic components and functions of an operating system.
- Identify the operational procedures that should be followed by PC technicians.
- Identify and configure peripheral components.
- Manage system components.
- Identify and configure operating systems.
- Identify the hardware and software requirements for custom client environments.
- Identify network technologies.
- Identify, configure, and maintain SOHO networks.
- Support laptops.
- Configure mobile computing devices.
- Support printers.
- Implement concepts and techniques used to secure computing devices and environments.
- Troubleshoot hardware components.
- Troubleshoot system-wide issues.
This course is intended for anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. In addition, this course will help prepare students to achieve a CompTIA A+ Certification.
Students taking this course should have the following skills: end-user skills with Windows®-based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network.
An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. Students can take any one of the following Logical Operations courses: Introduction to Personal Computers: Using Windows® XP or Introduction to Personal Computers: Using Windows® 7.
The following Logical Operations courses are also recommended: Windows® XP: Introduction or Microsoft® Windows® 7: Level 1.
Course-specific Technical Requirements
Lesson 1: Hardware Fundamentals
Topic A: Computer System Components
Topic B: Storage Devices
Topic C: Device Connections and Interfaces
Lesson 2: Operating System Fundamentals
Topic A: Personal Computer Operating Systems
Topic B: Windows Control Panel Utilities
Topic C: Command Line Tools
Topic D: Windows Security Settings
Topic E: Windows Operating System Tools
Lesson 3: Operational Procedures
Topic A: Basic Maintenance Tools and Techniques
Topic B: Electrical Safety
Topic C: Environmental Safety and Materials Handling
Topic D: Professionalism and Communication
Lesson 4: Peripheral Components
Topic A: Install and Configure Display Devices
Topic B: Install and Configure Input Devices
Topic C: Install and Configure Expansion Cards
Topic D: Install and Configure Multimedia Devices
Lesson 5: Managing System Components
Topic A: Motherboards
Topic B: CPUs and Cooling Systems
Topic C: Select and Install Power Supplies
Topic D: RAM Types and Features
Topic E: Install and Configure Storage Devices
Topic F: Configure the System BIOS
Lesson 6: Installing and Configuring Operating Systems
Topic A: Implement Virtualization
Topic B: Install Microsoft Windows
Topic C: Windows Upgrades
Topic D: Windows Optimization and Preventive Maintenance
Lesson 7: Customized Client Environments
Topic A: Standard Clients
Topic B: Custom Client Environments
Lesson 8: Networking Technologies
Topic A: Physical Network Connections
Topic B: TCP/IP
Topic C: Network Connectivity
Topic D: Ports and Protocols
Topic E: Set Up and Configure Windows Networking
Topic F: Networking Tools
Lesson 9: Installing, Configuring, and Maintaining SOHO Networks
Topic A: Install and Configure SOHO Networks
Topic B: SOHO Network Security
Lesson 10: Supporting Laptops
Topic A: Laptop Hardware and Components
Topic B: Install and Configure Laptop Hardware Components
Lesson 11: Mobile Computing
Topic A: Mobile Device Technologies
Topic B: Configure Mobile Devices
Lesson 12: Supporting Printers
Topic A: Printer Technologies
Topic B: Install, Configure, and Maintain Printers
Lesson 13: Security
Topic A: Security Fundamentals
Topic B: Security Threats and Vulnerabilities
Topic C: Security Protection Measures
Topic D: Workstation Security
Lesson 14: Troubleshooting Hardware Components
Topic A: Troubleshooting Theory
Topic B: Troubleshoot Video and Display Devices
Topic C: Troubleshoot Hard Drives and RAID Arrays
Topic D: Troubleshoot System Components
Topic E: Troubleshoot Laptops
Topic F: Troubleshoot Printers
Lesson 15: Troubleshooting System-Wide Issues
Topic A: Troubleshoot Operating Systems
Topic B: Troubleshoot Wired and Wireless Networks
Topic C: Troubleshoot Common Security Issues
Appendix A: Mapping Course Content to CompTIA® A+® Exam 220-801
Appendix B: Mapping Course Content to CompTIA® A+® Exam 220-802
Appendix C: CompTIA A+ Acronyms
Appendix D: A Brief History of Personal Computers